Joyflow is everything you need for easy B2B customer support.
"Joyflow makes everything easier in cross-company workflows - planning, tracking, support resource access, self-service issue resolving, help requesting and most importantly, relationship building."
Standardized your customer facing playbooks and convert them into action plan templates - onboarding, upsell, or renewals.
It is fully customizable so that you can let your self-service customers go autopilot with AI assistance and manage white-glove clients with flexibility.
Crafting an action plan is as easy as setting a table!
Effortlessly design your business actions, including file requests, eSignatures, approvals, tasks, and more.
Create customer-facing projects from template to easily repeat your proven success flows!
Changes and updates may be needed to the implementation plan - things get delayed or changed.
Simply drag them to update! Project planning in Joyflow is so easy that it is wonderfully FUN!
Invite your customers into a super-simple and beautiful portal built just for them.
It is amazing first experience and it offers customers a straightforward path to success, complete with a clear timeline and all necessary support resources.
Joyflow resource library enables your to centralize all support resources in a single place, and provides customers a one-stop access for everything they need to complete their assigned tasks.
Support articles, uploaded files and external links - all covered!
Customers can easily reach out to your support team if they have questions or need help. The support team will be automatically notified.
Go from juggler to ringmaster. See where every customer project stands and what needs to get done next.
Do not just track progress, gain deep insights into what is stuck. Solve customer problems proactively when and where it matters!
Building customer loyalty and strong relationships is best achieved through effective, proactive solutions, not through repetitive and unproductive meetings!
For those who want to know how things are progressing but may not be involved day-to-day, automate a progress reporting card to keep them engaged.
Accessible for anybody with the secret link, no login needed.
Joyflow makes automation easy in internal-external collaboration workflows for any service company.
Enjoy the ease of automated project planning, health monitoring, task due reminders, and Identification of stuck tasks!
No matter if you are a customer success manager, a CS leader or an executive.
